Let’s take the “rocket” part of Rocket Jones literally for a minute. Think about a real-life rocket launch. Imagine NASA spent years of engineering and planning to launch a spaceship, and then the big day came. In a burst of flame and exhaust, the rocket launches and gradually disappears from view. Everybody watching cheers like crazy, and the ground crew give each other high-fives and hugs. After the noise dies down, someone says, “Hey, do you think they have enough fuel to get back?”
Crazy, right? Nobody would launch a spaceship, and then think about three or six months down the road. The launch is only one part of a space mission. Tremendous planning goes into where the astronauts are headed, what happens when they get there, and how to recover if something goes wrong.
We’re not astronauts (we kinda are space geeks though), but we take a valuable lesson from NASA when we launch a custom web development project. Planning, development, and launch are all vital pieces, but the project’s long term goals are equally important. With that in mind, let’s think about Stage 4.
Where You Are Headed
NASA doesn’t plan a mission to “space” in general. There’s always a destination. Likewise, performance monitoring helps you track usage and growth to plan a target goal. We can show you the areas of your web or mobile application that experience the highest traffic, and we can show you trends and peak points. Performance monitoring is a quarterly custom report, so you can see how your application is performing and if your user base is growing according to plan. With actual data in hand, you’ll be able to see farther ahead and set goals.
What Happens When You Get There
If your performance monitoring reports show growth trends, you can plan and prepare for an increase of users. A large load of users can slow down your web or mobile application and cause it to bottleneck in high traffic areas. But, it could also be fine. Luckily, there’s a way to see exactly what would happen if your users doubled or quadrupled. Load testing simulates a specific number of users to see how the software responds and what slows or breaks. A load testing report gives you a clear breakdown of pages tested, failure points reached, and overall analytics from the test.
How to Recover if Something Goes Wrong
We could all name at least three space movies that are revolve around astronauts recovering from some disaster. The astronauts never have to solve the problem totally alone though; they always have support from the ground. And, Houston never says, “Thank you for calling. Our hours are between 8 am and 5 pm, Monday through Friday. Requests will be answered in the order they are received.”
Nope. They just help solve the problem, without beating around the bush or suggesting you contact a different department.
That model of support and problem solving is pretty cool, so we offer 24/7 support and several support plans and rates to our customers. Importantly, support begins way before launch and way before the problem occurs. It begins with a team who knows the details of your project and has the skills to solve a problem. Ideally, your web or mobile application would never have issues, but even the most carefully built and tested software can run into unexpected errors. When that happens, you’ll want a team you can count on.