Introduction

Prosci stands as a beacon of excellence in the realm of change management. Their impressive client portfolio speaks volumes about their expertise: Edward Jones, Microsoft, Unilever, to name a few. Prosci’s mission is to provide guidance for organizations navigating the turbulent waters of change. They quickly became a recognized expert, but over time their business systems and platforms struggled to keep up with their growth. Needing a major technology solution, they sought a strategic ally and found one in Rocket Jones.

The Original Problem

A decade ago, Prosci faced two major challenges:

1. Document Disarray: Prosci primarily relied on traditional tools like Word documents and Excel spreadsheets to convey their insights and procedures to clients. While effective in conveying knowledge, these methods lacked a centralized management system, leading to myriad problems, including inability to track which revision of a document a customer possessed, lack of control over changes to document content, and inconsistent updates. Poised for growth as the leading expert in the field of change management, the Prosci team knew they needed the processes in place commensurate with their expertise to build credibility with clients.
2. Need for a Hub: Prosci realized the necessity for a professional, centralized platform, a single landing place that would facilitate client access to the tools and documents that they needed.

The Original Solution

Recognizing the gravity of these challenges, Prosci turned to Rocket Jones for assistance creating a digital portal that addressed these issues head-on. Rocket Jones built an array of tools that streamlined document management, provided real-time updates, and increased the overall level of professionalism in their interaction and management of clients.

RJ and Prosci's Changing Business Needs

Over the past decade, Rocket Jones has been a strategic partner deeply integrated into Prosci's operations. Here are some highlights of this journey:

1. Internal Development Team: Rocket Jones became Prosci's contract development team through a software support agreement.
2. Adaptability: Rocket Jones demonstrated remarkable adaptability as Prosci's methodologies and models evolved. This involved reworking tools and phasing out tools as they reached the end of their lifecycle.
3. Integration: Prosci's expanding toolkit included third-party support tools, and Rocket Jones worked alongside Prosci’s other vendors to help seamlessly integrate SalesForce and Auth0 in their existing system.
4. Cross-functional Collaboration: As Prosci expanded its teams and competencies, Rocket Jones evolved in tandem, collaborating across departments and working closely with their internal product teams and other vendors.
5. Real-time Communication: Collaboration tools like Asana enabled real-time communication between Rocket Jones and Prosci, fostering efficient teamwork.
6. Sustainable Growth: Today, Prosci still relies on the portal and Rocket Jones's support, with the tool evolving in-step with their business.
7. Internal Development Team Launch: Prosci is now poised to establish its own internal development team, a testament to their growth and maturity.
8. Celebrating Success: Rocket Jones recognizes that there may come a day when clients like Prosci no longer require their services. This would mark the ultimate success of the partnership, indicating that they facilitated their client's growth and self-sufficiency.